District Command & Intelligence Centre
Citizen Services
CM Helpline 1905IPGRS + CPGRAMS grievance redressalDistrict Magistrate, Dehradun
ViewingWhole District · Dehradun
Tickets received (YTD)Demo
11,4506
Disposal rateDemo
88%3
PendingDemo
1,3309
Avg resolutionDemo
9/ 15 day SLA2
SatisfactionDemo
84%1
4-Level Escalation Ladder
CM Helpline 1905 · IPGRS — every ticket climbs until disposed
Demo · IPGRS
Tickets auto-climb the ladder on SLA breach — closure at every rung is endorsed back down.
SLA & Disposal Trend
15-day resolution window · disposal % climbing toward target
Demo
9avg days
Inside the 15-day SLA window
Monthly disposal %88%
10,120
Disposed (YTD)
287
Pending > 30 days
14
Force-closed, await DM
By Category
Where the helpline load concentrates — sorted by volume
Demo
- Jal Sansthan2,180 rcvd85%318 open118 over 30d
- Revenue1,940 rcvd86%274 open94 over 30d
- PWD (Lok Nirman)1,620 rcvd88%198 open42 over 30d
- Urban Development (MDDA)1,380 rcvd88%172 open18 over 30d
- Health (CMO)1,240 rcvd90%130 open8 over 30d
- Social Welfare1,050 rcvd89%118 open5 over 30d
- Food & Civil Supplies820 rcvd91%72 open2 over 30d
- Education640 rcvd93%48 openno aged backlog
Statewide Volume Rank
CM Helpline 1905 tickets by district
Demo
Dehradun = highest complaint volume in Uttarakhand
Capital-city density + urban services drive the heaviest helpline load in the state.
- 1Dehradun11,450
- 2Haridwar9,320
- 3Udham Singh Nagar8,170
- 4Nainital6,240
- 5Pauri Garhwal4,880
Volume rank is the case for additional 1905 desk capacity at the Collectorate.
Recent Grievances
Live 1905 queue · age vs 15-day SLA
Demo
4 tickets past the 15-day SLA in this view — needs DM attention.